Financial Policy

Effective January 5th, 2025

At Greater Boston Dermatology, we are committed to providing compassionate, high-quality, and comprehensive care. Below is an overview of our financial policy, which we require you to read and sign before your visit.

INSURANCE
As a courtesy, we will bill your insurance company for your medical visit and services. However, it is important that you are familiar with your own coverage and insurance terms. Understanding what your insurance plan covers—including co-payments, deductibles, co-insurance, and lab contracts—is your responsibility.

  • If your insurance changes at any time, please notify our office promptly to update your information.

  • It is your responsibility to contact your new insurance company to confirm that we are innetwork with your updated plan.

  • All co-payments, co-insurance, and deductibles are due at the time of your visit. We encourage you to familiarize yourself with your financial responsibilities to ensure a smooth experience.

REFERRAL REQUIREMENTS
If your insurance requires a referral from your Primary Care Physician (PCP) for specialty services, it is important to ensure the referral is in place before your visit. Without a referral, you will be responsible for covering the cost of all services provided.

CREDIT CARD ON FILE (CCOF)
We require an active credit card on file for all patients prior to scheduling any appointments. Your credit card will be charged for any balance that your insurance carrier does not cover and determines to be “patient responsibility.” Payment for elective services is due at the time services are rendered.

  • Your credit card will be charged automatically if we do not receive payment within 30 days of your bill.

  • Rest assured, your credit card information will be stored securely and in compliance with HIPAA regulations.

  • If services were denied by your insurance, you will be notified ahead of time electronically by e-mail and/or text message.

CANCELLATIONS/NO-SHOWS
If you are unable to keep your appointment, we require advance notice:

  • Medical, cosmetic, surgical or Mohs surgery appointments: At least 24 business hours.

  • Business hours: Monday through Friday, 8:00 AM to 5:00 PM. Arriving more than 10 minutes late for your appointment will be considered a late cancellation. If you fail to cancel/reschedule within the allotted time, the following fees will apply:

    • $50 for a missed medical appointment.

    • $100 for a missed cosmetic, surgical, or Mohs surgery appointment.

Your credit card on file will be charged within 48 hours. Please note that a deposit will be required for certain cosmetic procedures. Multiple late cancellations or no-show appointments may result in dismissal from the practice. You will not be able to be seen as a patient if you have a balance over 60 days or if your account goes to collections until your balance is paid in full.

PATHOLOGY/LAB SERVICES
You may receive an additional bill from the lab service provider depending on the procedures performed during your visit. We are unable to adjust these charges as they are provided by a separate entity. It is your responsibility to verify coverage with your insurance provider.

NON-COVERED SERVICES
Cosmetic services are not covered by insurance. Payment for these services is due at the time they are rendered.
Some medical services may also not be covered by insurance (e.g., treatment of benign lesions for cosmetic reasons). It is your responsibility to understand whether or not any services will be covered. Payment is due at the time of service for non-covered procedures.

PRODUCTS/SERVICES
There is no guarantee that a product or service will meet all your expectations. There are no refunds for products or services rendered. Exchanges or replacements for defective products may be considered on a case-by-case basis.

DISPUTE PROCESS
If you believe there is an error in the charges made to your account, please contact our office within 30 days of the charge. We will investigate and resolve any billing concerns promptly. You can reach us at 617-540-5570.

ADA COMPLIANCE AND SPECIAL CIRCUMSTANCES
At Greater Boston Dermatology, we are committed to providing equitable access and accommodations for patients with disabilities in accordance with the Americans with Disabilities Act (ADA). If you require specific accommodations, please inform our staff prior to your appointment so we can assist you.

POLICY UPDATES
Greater Boston Dermatology reserves the right to update or modify this financial policy. Patients will be notified of any changes through email or posted notices in our office. Please ensure we have your most up-to-date contact information.